I called at 12pm when the location opened on Sunday, and scheduled an appointment for both my husband and myself at 2:30.
Great place!
I had my hair cut and highlighted by Julie - she was amazing! A great stylist... really listened to what I wanted and great personality! One of the best haircuts I've ever had. 5 stars and I will definitely be back. :)
I went to this spa once several months ago and had a fabulous experience. At the time I was given a card that if I bring a friend, we both get $15 off.
I had mens cut and color by caleb. By far the best experience iv had by another man. Def a full service spa. Ask for caleb.......
We arrived promptly at 2:30. Sarah, the stylist I had seen previously and scheduled with today, appeared surprised to see us and confirmed that we had an appointment. She had a customer that she was currently working with and told us it would be a 20 minute wait, that we could sit there or walk around Kohl's. We went for a walk to Kohl's then returned at 2:50.
She did not acknowledge that we had returned. At 3:10 we left and I did not receive a call or any form of contact.
Fabulous customer service! Aveda is truly my all time favorite, so happy to have found them. Full service spa and salon. From a relaxing facial with Sarah D. to hair color/cut with Sarah E. I left a happy customer!
Conclusion: The spa has poor time management coordination. If an appointment has been made, the stylist SHOULD be sure to be available to that customer at the agreed time. That's not the case here. We went across the street to the Master Cuts and had a far better experience. At least they acknowledged us.
Blue Salon Spa is a US Beauty Salon based in New Hartford, New York. Blue Salon Spa is located at 8623 Clinton St, New Hartford, NY 13413, USA.
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