As a kicker, and telltale sign of a shady computer company, they installed an illegally licensed corporate copy of Microsoft Office on her replacement computer. As the product manager of my own IT company in Iowa (not a competitor, out of state), I am well versed in the Microsoft Licensing terms.
Unfortunately I was not there to witness the conversation, but through some measure of lying they were able to convince my mother to spend $400 on a downgraded computer with counterfeit software, when the computer repair would have cost only $50 in parts had I done it myself.
They were unable to properly diagnose the computer, and she had to wait nearly two weeks just to get the runaround about this or that not working. Unbelievably, after failing to fix her computer they somehow convinced her to buy a different refurbished one from them. She spend over $400 with them and got a computer that was the same age, yet they lied that it would be faster. It had a downgraded i5 processor instead of i7, a much smaller screen (not good when they have a hard time seeing), and a lower screen resolution.
Purchased deck top mac in 2014, love it, I bring it in once a year to get serviced, they are quick and priced fairly. Friendly service and patience for the non computer generation.
Knowledgeable PC technicians, excellent work.
I normally support my mother's computer service needs, but since I live out of state and was very busy at the time, I suggested she go to a local company for a diagnosis of a hardware issue. Unfortunately this company took advantage of her.
Not helpful. Asked a question about a win10 computer not recognizing an Apple product and I got "well, one is made by Microsoft and the other one by Apple." No more info was offered, so I walked out
Great customer service. Charged me a reasonable price to repair my computer and on top of that it was fixed within a day!
Connecting Point Computer is a US Electronics Store based in New Hartford, New York. Connecting Point Computer is located at 4522 Commercial Dr, New Hartford, NY 13413, USA.
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